Careers

Careers

STEP UP TO A FITTER CAREER

In Asia, we have over 80 clubs in 6 countries with over 210,000 members. In Malaysia alone, we are 12 clubs strong with over 36,000 members and more than 400 employees.

This growth has been built through the quality of our staff. Our successful mix of recruitment, training, future development and career opportunities enables us to continually exceed our employees’ expectations.

We seek dynamic and passionate personnel to meet our rapid expansion needs. The opportunities for growth are tremendous, with more clubs opening. 

WORKING WITH US

Why Fitness First?

Fitness First started small, as a single health and fitness club in Bournemouth in 1993. We’re now one of the largest gym, health and fitness club groups in the world with over 1 million members in more than 300 Fitness First clubs.  At every club around the world, our focus is the same - that every single Fitness First member counts.  We strive to provide our members with a ‘boutique gym’ experience usually found in single-gym establishments.

None of our global success would be possible without our fantastic people. Our teams across the world are our single biggest asset. We’ve created a business that supports its employees, develops skills and talents and rewards outstanding performance.

Take your career to the next level

We give our team the opportunity to get more out of their career by inspiring each other to learn new things, achieve new qualifications, and get fitter together. We recognise talent and support our team to go further in their career. From taking advantage of our global opportunities to having the confidence to inspire our members, we encourage our team to raise the bar so we can celebrate and reward their great results.

Helping you go further

We’re committed to inspiring our members to get fitter as we believe this helps them build confidence to get more out of life.

Inspiring and fun environments

We work together as one team in environments full of inspiration, innovation and fun!

The opportunity to lead a fitter lifestyle

We encourage everyone to work out. It helps us feel great and go further in life. As an employee, you get free membership and a discounted one for a friend/family member.

World-class training and development

Our people count. That’s why we offer ongoing development from the day you join to build a team of fitness experts.

OUR ROLES

The various career opportunities or positions available include the following:


Club General Manager

Role Overview:
Reporting to the Area Business Manager, the Club General Manager will have an overall responsibility to maximize club’s EBITDA performance through strategy execution, performance management and the growth and development of direct reports, all in line with the company business objectives.

As the Club General Manager, you will have an expert understanding of gym club management, key roles at the club level (Head of Department / HOD), Fitness First operational disciplines and executing the business strategy and brand standard. You will also have experience in P&L management as well as a proven track record of people development and performance management.

You will grow membership, revenue and profitability of the business whilst delivering an exceptional member experience and be passionate about working in an environment that constantly strives to improve peoples’ lives. 

Responsibilities:
• Responsibility and ensuring club delivery of a premium member experience.
• Demonstrate personal commitment to the Fitness First strategy and brand promise.
• Have a clear understanding of the strategic objectives of the business.
• Management and development of the area business unit, including resource and budgets (including performing HOD performance coaching, HODs assessment to ensure consistency of performance standards).
• Take a broad overview of the portfolio of businesses and allocate time and resource accordingly.
• Provide a critical link between the club and the senior management of the company. 

Requirement:
• At least 5 years within the health & fitness industry.
• Proven track record of leading a gym club to deliver business objectives.
• Experience in opening new club, managing set up of pre-sale and staffing will be added advantage.
• Ability to manage sales and services, club facilities, understanding fitness management.
• Leadership and communication skills at all levels of business (senior management to staff, internal / external).
• Ability to interpret club financial statements and assist business development

Health & Fitness Manager / Fitness Manager

Reporting Line
Club General Manager

Role Overview:
Health & Fitness Manager will be responsible for all aspects of the Personal Training and Group Fitness Team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to be high achievers. You will be responsible for driving our fitness product in the club, through member interactions, effectively managing the team for their performance as well as motivating the team to go further. 

Responsibilities:
• Responsibility and ensuring club delivery of a premium member experience.
• Demonstrate personal commitment to the Company business strategy and brand promise.
• Have a clear understanding of the strategic objectives of the business.
• Responsible to support a team of trainers / Instructors who would be under your direct care, to help drive performance of the Fitness department.
• Taking ownership and having strong commitment towards a team of trainers by initiating and anticipating the team's needs and following through with the needs.
• Ability to present self professionally.
• Assist the team to prescribe and design personal, safe and effective exercise routines to members.
• Responsible to strive for excellence in fitness management.


Requirement:
• Candidate with recognized Personal Training Qualification (FITM, ACE, CPR etc.) is essential;
• Experience in Group Exercise will be added advantage;
• Must have a minimum of 2 years of managerial experience within the Health & Fitness industry;
• Experience and proven track record of leading a fitness team to deliver business objectives.
• Ability to manage sales and services, club facilities, understanding fitness management.
• Leadership and communication skills at all levels of business (senior management to staff, internal / external).
• Must have a track record of good leadership, people development and team building.
• Have a proven track-record in handling challenging and competitive responsibilities with the ability to balance various demands simultaneously.
• Excited about the learning opportunities and the potential for growth.
• Must always maintain positive outlook in life with "can do" attitude, ability to work productively and be an inspiration to others.
• Possess great communication skills and ability to communicate well in both written and spoken English.

Fitness Instructor / Personal Trainer

Reporting Line:
Fitness Manager / Health & Fitness Manager

Role Overview:
To ensure clean, fully operational facilities are provided with safe, well-organised and attended studio classes. To strive for motivated members winning on their exercise programs with satisfied members participating in classes on a regular basis. To encourage members’ interaction with one another during all exercise sessions. To assist members on the use of the exercise equipment and to design personal programmes. To create an active and friendly atmosphere to members/guests. Strive to attain excellence in fitness management, innovation, creativity and professional service. 

Responsibilities:
• The Fitness Instructor must maintain constant communication with the Fitness Manager on all aspects of the fitness department and fitness event calendar planning. It is paramount to the success of the Fitness Department for the Instructor to maintain an open line of communication on any issues relating to the fitness program.
• Regularly interface with the Fitness Manager on the weekly schedule.
• Promote all fitness events and promotions within the club. 
• To achieve monthly Personal Training (PT) goals.
• Teach FGT, Fitness Fix, Freestyle classes as set out by your manager.
• Read and understand all club memos and newsletters.
• Be on call to cover for any sickness or holiday for any fitness staff.
• Contact new members prior to first programs to confirm appointment and introduce yourself.
• Actively promote all fitness programs in the club. The goal is to establish regular usage from all members.
• Maintain all equipment and make sure the gymnasium is hospital 'clean'.
• Conduct updated programs for established members to measure improvement and set new goals.
• To act as role models in practising the principles of hospitality and customer service excellence.
• Use members' names as they come in contact with them. Politely introduce yourself when interacting with members you do not know.
• To participate in monthly department meeting to facilitate keeping yourself well informed, to solve problems, and to set goals.
• Ensure that you actively promote club membership sales, assist in different membership retention or sales drive projects whenever they arise.
• Ensure that the club’s fitness programming is the best 
• To at all times conduct the utmost professionalism to all members and in house staff
• To attend monthly fitness department meetings.
• To assist the sales teams with club tours as necessary
• To welcome feedback from members and look for solutions.
• Be available when called upon by your Fitness Manager to work additional or adjusted hours to meet the club's needs during abnormal periods.
• To create a non-threatening atmosphere where all members can achieve their personal fitness goals, in addition to cleaning and maintaining the equipment and fitness facilities 
• Co-ordination of all personal programs and screening processes
• Supervision of gymnasium at all times, assisting with spotting and correcting technique
• Monitor equipment maintenance and cleanliness
• To promote member educational programs
• Conduct club sweeps as designated by duty instructor
• Be fully conversant with all orientation procedures 
• Provide members with Personal Training as required
• Endeavor to handle guests complaints. Depending on gravity, report to the immediate supervisor or to the Club General Manager. 


Experience / Qualifications
• Must be qualified to basic internationally recognized qualifications or the equivalent.

Behaviour / Attitudes
• Must possess strong motivational, interpersonal and communication skills.
• Willingness to work long hours.
• Prepared to contend with inconsistent and excessive work demands.
• Consistently achieving or surpassing daily work targets and goals.
• Must be a self-starter and hold strong organisational skills.
• Must be solution orientated.
• Must have a high level of drive and desire to be a winner and achieve all set goals.
• Ability to continue the line of communication.
• Must have a high level of professionalism, honesty, and integrity and in excellent work ethic.
• Have the ability to follow up and help implement all systems and procedures installed.

Senior Club General Manager

Reporting Line
Area Business Manager/Area General Manager

Role Overview:
Reporting to either an Areas Business Manager (ABM) or an Area General Manager (AGM), the person in this position is to effectively manage all aspects of sales, member experience, human resources, business performance and facilities, to ensure that the clubs under his or her care are successful business units. 

Responsibilities:
Home Club:
• Manage the day to day operations of the club
• Ensure delivery of excellent member service
• Develop the business actively by building strong relationships with members, build new lead generation plan and identify new business opportunities.
• Grow and mentor Assistant Club General Manager
• Be prepared to take on extra duties, development, and problem-solving tasks as necessary.
• Conduct sales audits to minimize risks in the clubs s/he is responsible for
• Conduct daily club activity summary calls to ensure achievement of daily sales targets
• Inspect and manage 7 point plans of all clubs s/he is responsible for

Other Clubs Under His/Her Responsibility:
• Provide strong leadership which role models company values, demonstrates cultural awareness and maintains high personal visibility within the Club.
• Manage, Train and develop Club General Managers 
• Achieve monthly and annual sales budgets
• Ensure all Membership Consultants achieve monthly budgets
• Ensure that each club under his/her responsibility achieves the club monthly and annual sales budgets.

Requirement:
• Must have more than 5 years’ experience of leading and managing teams; experience in the health/service or hospitality/retail is an advantage
• Good leadership skills with successful track record of developing people and spotting talent
• Excellent knowledge of industry and operational challenges
• Able to deliver real improvement – able to get things done, strong influencing skills
• Good communication skills with all levels of the business
• Strong desire and ability to motivate and inspire people and teams
• Clear, logical and analytical thinker
• High standards, gets the basics right
• Local knowledge and experience and/or cultural sensitivity

Service Consultant

Reporting Line
Club General Manager/Operation Team Leader

Role Overview:
Ability to create a delightful atmosphere to members. Work within a small team environment, the objective being the smooth co-ordination of the front desk services and to provide consultation of membership sales and process. The role requires the individual to work independently and as part of a team.

Key Responsibilities & Accountabilities
• Able to do sales presentations & tours of the club;
• Able to create interest in the club as well as selling in person & over the telephone;
• Front desk administration, documentation, handling cash sales and cashier;
• Must be computer literate with good knowledge of MS Office;
• Pleasant personality, service oriented, a team player, organized and meticulous;
• To be responsible and always be on time for working your scheduled hours;
• To administrate the membership data-base using system, recording all necessary information;
• To support the Manager and action reports and information required for monthly meetings;
• Handle guest feedback and inquiry professionally, take ownership of the issues;
• Always be polite to members and always use member’s names when greeting them on entry. 

Behaviour / Attitudes
• Active and eager in achieving sales targets in a positive & dynamic environment;
• Willingness to work long hours;
• Energetic and possess a genuine interest in communicating the effectiveness of exercising;
• Determine, motivated, ambitious, confident and relentless in the pursuit of sales;
• Passionate about health and fitness and takes pride in own personal appearance and well-being. Lives an active lifestyle;
• Enjoys working for a company that has a youthful and fun working environment with a healthy work-life balance;

Technician

Reporting Line
Facilities Manager

Role Overview:
The Facilities Technician is responsible for the repairs and maintenance work of all facilities within the assigned properties /sites of the company. Additionally, this employee is responsible for repairing and installing gym equipment, music and lighting systems. 

Key Responsibilities & Accountabilities:
• To repair and service all types of in-house fitness equipment and club facilities
• To set priority to attend to all log on repair and maintenance requests from the facility system and provide an update once repair has been done
• To ensure routine plan on Preventive Maintenance (PM) of club facilities equipment
• To follow up all Planned Preventive Maintenance (PPM) programs/schedule and to complete according to given timeline
• To provide advanced skills and knowledge in; programming, adjusting, installing, maintaining, and problem solving on various types and brands of HVAC (Heating, Ventilating, and Air Conditioning) control systems
• To provide advanced knowledge and skills to repair water and air cooled chiller plants, and variable frequency drive
• To report to Facilities Manager in timely manner whenever a breakdown/flaw/defect is detected
• To ensure proper spare parts and work flow documentation
• To implement Facilities Check sheet (updating, monitoring and recording)
• Any other facilities and maintenance ad hoc tasks/responsibilities as assigned from time to time

Requirement:
• Candidate must possess at least a Certificate or Diploma in Engineering (Electrical/Electronic/Mechanical/Mechatronic/Electromechanical) or equivalent
• At least 2 year(s) of working experience in the related field is required for this position
• Able to travel independently or to be stationed in any club for varying periods (Preventive Maintenance)
• Able to work over-night for repair work or supervise facilities & equipment work
• Able to travel overseas when required for equipment training and equipment installation
• Possess the ability to effectively communicate (oral and written) with all employees, contractors and vendors

You can submit your resume stating the position that you are interested in to:

The Human Resources Department
Tel: 03-6200 0800
Email: hr@fitnessfirst.com.my

Mail
Fitness First Malaysia
Level 12, Wisma Mont' Kiara, No. 1 Jalan Kiara,
Mont' Kiara 50480 Kuala Lumpur